JustFly.com Offers A Good Price, But Little Else

JustFly.com

I was taken to JustFly.com's website after searching Kayak, United, Delta, and Lufthansa extensively for fares on an upcoming overseas trip. I was hesitant at first being a unfamiliar website, but I decided to give them a try with the following reservations, pun intended ...

First, people need more information before paying for a reservation, like applicable baggage fees (not just a disclaimer saying "the airline MAY require baggage fees"), to make an informed decision. JustFly does not provide actual fees, only the disclaimer. Fortunately, having flown Lufthansa many times in the past, the carrier for the trip, I knew that the first bag (up to 50 pounds) was free, making the decision a bit easier.

Second, JustFly does not provide a way to enter frequent flyer account information either before or after purchase.  I assumed that once registered with their site, I would be able to update my profile with the data, but that was not the case. The only information available for editing on their website are name and email address, no seat or meal preferences, home airport, passport information, or anything else for that matter. The ability to enter frequent flyer and other pertinent personal information once would save customers a lot of time later and help ensure they return to make future purchases.

The only plus was that their price and itinerary were better than I could find even on Lufthansa.com, therefore ...

CombatCritic Gives JustFly.com 4 Bombs Out Of 10 ... More Bombs Are Better!

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Title: JustFly.com Offers A Good Price, But Little Else

Key Words: JustFly, just, fly, airfare, airline, travel, fare, reservation, trip, website, frequent, flyer, miles, value, TravelValue, CombatCritic, critic

United Airlines: We Don't Care (Sometimes), We Don't Have To (But, Maybe We Want To) ... I'm Confused!

United Airlines, Inc.

77 W Wacker Dr

Chicago, IL 60601

b/t Lower Wacker Dr & Michigan Ave in The Loop

united.com

I do not usually write reviews so many weeks or months after the fact, but being in India for four months where Yelp did not yet exist, I felt compelled to add my two cents.

My first two of three United flights to Delhi were both two hours late and I had to rush through Frankfurt Airport to catch my final flight after already spending close to 20 hours traveling (with 7+ yet to go). I somehow made it!

However, when I recently checked my mileage balance on United.com, my final leg still had not been added to my balance, requiring me to submit a request that still has not been answered.

Airlines in general, and United in particular, just do not care about customer service because they do not have to. They know that most of us will probably purchase the cheapest fare, so it will only be a matter of time before we return even if their service is pitiful, which it usually is ... rude check-in and gate agents, aggressive flight attendants, and poor on-time departure/arrival record ... they should change their motto to: "United Airlines,We Don't Care, We Don't Have To"

As my India trip neared its end, I have to say that United came through with flying colors. 

When one of my wife's return flights in mid-January was rescheduled, leaving her a 30 minute layover to clear immigration/customs, re-check her bag, and get to the next gate (IMPOSSIBLE), we contacted United and were quickly dismissed ... "sorry"! But when we got our travel insurance company involved, they were able to change her flights and get her home in time to attend a meeting at work the following morning.

The saga continued ...

I received a call in early February, three weeks prior to my scheduled departure, informing me that my 84-year old mother had been hospitalized and was not doing well.  I contacted my travel insurance company (Allianz Global Assistance/AGA Service Company /Jefferson Insurance Company) thinking that they would be as professional as my wife's, but after 12+ hours of being ignored (on their 24/7 Hotline), I contacted United reservations in New Delhi.  They were not extremely helpful, but when I was finally transferred to an American employee, she was outstanding.  She quickly found me a flight two days later (i had to get from Southern India to Delhi the next day) and WAIVED THE $300 CHANGE FEE ... without even asking.  I was able to get home to see my mother and spend a couple days of quality time before she passed away on 2/12/2015. At that point I was much happier with United.

and continued ...

Then, just three weeks after my mother passed, my wife received word that her father had suddenly died in Naples, Italy where he and her mom live. I logged-in to my United account to search for "bereavement fares", but even though a link appeared in the search results, there was no such information on their website. It turned out that United discontinued their bereavement fares at some point in the recent past. When I called United Customer Care, a deceiving term, I was connected with their offshore "care" center in Manilla, Phillippines where I was quoted $4000 for a single ticket ... $1600 more than the cheapest fare available on Kayak.com and $2350 more than we eventually paid Delta airlines. Thanks for your compassion United!

I had been prepared to give United 6, 7, even 8, Bombs (3 to 4 stars) because of the recent positive experiences detailed above, but finding out post de facto that 15,000 of the 20,000 miles from the US to India and back I paid dearly for were not eligible for frequent flyer credits (K Class) and the $4000 quote for a last-minute bereavement fare changed my mind. So, I will now have to downgrade my previous ratings ...

CombatCritic Gives United Airlines 3 Out Of 10 Bombs With Room To Grow Or Recede Further ... More Bombs Are Better!

Read More Reviews By CombatCritic, Including United Airlines, On Yelp And TripAdvisor Along With Many Other Reviews And More!

Title: United Airlines: We Don't Care (Sometimes), We Don't Have To (But, Maybe We Want To) ... I'm Confused!

Key Words: United Airlines, United, Airlines, air, plane, airplane, travel, airport, flight, reservation, agent, customer, service, CombatCritic, TravelValue, Yelp, value

Read This Review And Many More On Yelp ... Where I Am An Elite '14/'15 Member

Avoid Himachal Travels (McLeodGanj/Dharamsala) AT ALL COSTS!

Himachal Travels

Jogiwara Road (Main Market - Across from Four Seasons Restaurant

McLeodGanj, Dharamsala, H.P. India

I booked my ticket a day early, originally planning on leaving Saturday night (December 13, 2014), because the bus was fully booked for the 12+ hour trip from McLeodGanj (Dharamsala) to Rishikesh, paying 900 rupees ($14.40) in advance. As you can see from the above receipt (ticket), I was assigned seat number 7 when the owner called and made my reservation 33 hours before scheduled departure.

I said all of my goodbyes during the day and was walked to the bus station by three friends, but when I arrived at the Laxmi Holiday Bus #7583 as instructed, my ticket was taken and a long phone call ensued. Ten to fifteen minutes later, the driver told me "you do not have a seat on this bus", pointing to a seating chart he added "see, someone else has your seat, you cannot go". 

I threatened to call the police, then contacted the owner of Himachal Travel where I had bought my ticket. He came down to the station and unsuccessfully tried to get me on the bus as I watched my transportation drive off into the sunset with no backup plan. Because I had already vacated my room and had a hotel reservation (paid in advance) in Rishikesh the following night, it was imperative that I get out of Dodge ASAP.

The owner and ticket issuer told me that there was a bus leaving for Dehradun, about an hour away from Rishikesh, at 8PM (about 50 minutes later) and asked if I wanted to take that bus. He told me that it would be a semi-sleeper with chairs that recline, so I said "OK", understanding that I would be slightly inconvenienced, but comfortable ... WRONG!

When the bus hastily arrived, it was NOT a semi-sleeper, but a "local" bus, the kind you take across town, not across the country and a dingy, dirty one at that. There were no reclining seats, only hard, cramped plastic ones and I weighed my options as I considered the 12+ hour journey and its impact on my disabilities. I decided to take my chances rather than wait another two days for the next available bus, paying 535 rupees ($8.60) for the one-way ticket.

I got ZERO SLEEP that night, departing at 8PM and crammed in next two two young girls on an overloaded bus that made stops every 30 miles on a nearly 300 mile journey, and with NO HEAT ... I was freezing the entire time!

When I finally arrived in Dehradun at 11:30 AM the next day, I was dropped off on a road with no bus station in sight. Fortunately, there was a very nice Tibetan couple on the bus that took me under their wing, helping me to navigate a route with no English speakers (hey, I thought English was the "national language" in India!) and finding a bus to Rishikesh (51 rupees/83 cents). I had to pee for the last hour and a half, but could not risk relieving myself in Dehradun for fear of missing my connection to Rishikesh, so I sucked it up for the one and a half hour trip (40 miles) ... HOOAH!

I finally arrived at my hotel at 1PM, 17 hours after my departure, slightly hypothermic and extremely sleep-deprived, but alive. Oh well, another adventure in the life of CombatCritic!

CombatCritic Gives Himachal Travels 1 Bomb Out Of 10 For Their Failure To Get Me On The Bus I paid For And 16+ Hours Of Torture ... More Bombs Are Better!

Key Words: Himachal Travel, Himachal, travel, Himachel, Pradesh, McLeod, Ganj, McLeodGanj, Dharamsala, Rishikesh, Dehradun, bus, sleeper, seat, heat, heater, recline, CombatCritic, value, reservation, ticket, transportation

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